Frequently Asked Questions

We can get a competitively priced deal with anti-virus vendors to offer a security service for our users. Why use MailSensor? Why should I trust you to be the first point in receipt of confidential company information? What would happen to my e-mail in case of a disaster or interruption in your service? How does MailSensor catch the latest virus? Is MailSensor a "one size fits all" solution? How much latency does your service introduce in my e-mail stream? Are there global policies in MailSensor? How does MailSensor detect attachments? What are the different file types that are scanned by MailSensor? How long does it take for policy changes to take effect? Will my mail get interrupted if I route my Internet domain through MailSensor for the managed solution? How do I release a file blocked by MailSensor? How does MailSensor work? Who determines my company's e-mail policies? How do I administer MailSensor? What happens when our employees use one of the generic Internet e-mail services to send and receive unacceptable e-mail? Does your service scan this e-mail? How long do you keep my e-mail in your servers? How often do I need to update MailSensor? What types of reports are available for our e-mail activity? How do I get support?

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